Frequently Asked Questions

DO YOU ACCEPT INSURANCE?

No, we are private pay providers, and our services are considered "out of network". If you have an out of network mental health benefit, you may be able to receive reimbursement for our services. 

For those who do have out of network insurance benefits, we are able to submit claims for reimbursement on your behalf once full payment has been collected.

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TELL ME ABOUT YOUR ONGOING CLINICAL TRAINING

Sure! We are self-proclaimed nerds, and we're constantly engaging in new clinical trainings because we love learning. Here are a few examples of the continuing education trainings our clinicians have participated in over the past few years:

-Certified Dialectical Behavior Therapy Professional (CDBT) Training: 8-Week Intensive Dialectical Behavior Therapy (DBT) Course (Lane Pederson, Psy.D.)

-Couple and Family Therapy Training through Role-Play (Jonah Green & Associates, 2022-2023)

-Gender Dysphoria and Eating Disorders: Understanding and Improving Care for Transgender Individuals with Eating Disorders (Eating Recovery Center, 2021)

-Internal Family Systems Training Course (Bonnie Weiss, LCSW, 2021)

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WHAT QUESTIONS SHOULD I ASK MY INSURANCE COMPANY BEFORE STARTING THERAPY?

We recommend that all clients call the customer service number located on the back of their insurance card, and ask the following questions:

  • Does my insurance plan cover out-of-network providers for mental health services?

  • What is my out-of-network deductible?

  • Is pre-approval required before starting treatment?

  • Is there a limit on the number of sessions covered per year?

  • After meeting my deductible, what is the coverage amount per session with an out-of-network provider for service code 90834 (50 minute psychotherapy session)?

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WHAT ARE YOUR VALUES AS AN ORGANIZATION?

Social justice is at the heart of our values, which is why we reserve reduced fee/ pro-bono slots to make therapy more accessible for clients with multiple marginalized identities, who experience more barriers to accessing treatment. We pledge to continue our education around how to best support historically marginalized individuals, with emphasis on identifying our own privilege and biases related to race, sexuality, gender, age, body shape or size, income, ability and more. 

Another important value is authenticity. We recognize that in order to create a safe space for clients to embrace their authentic selves, we as clinicians must be willing to show up authentically. We believe therapists can maintain a professional atmosphere while also showing their real, human personalities-- flaws and all. Embracing  authenticity allows us to connect more deeply with our clients while still honoring healthy boundaries. 

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WHAT IF I CAN'T AFFORD YOUR FULL FEE?

We are committed to making our services more accessible in a variety of ways including:

  • Offering reduced rate fees to clients who would otherwise not be able to afford therapy--particularly those clients with marginalized identities.

  • Offering pro bono services through Project Heal.

  • Assisting clients in negotiating single case agreements. 

Currently all of our reduced fee slots are full. If you are in need of a low fee or free services, you may check if you are a candidate for assistance through Project Heal or Pro Bono Counseling Project 

HOW CAN I GET MY NEEDS MET ONCE I BEGIN THERAPY?

We believe in the importance of collaborative care. Throughout the course of treatment, we periodically check in with clients to solicit feedback about how they think the process is going. We are always open to feedback about how to best meet your needs, and can modify your treatment plan accordingly.

We also use data to help determine whether the therapy we are providing is actually helping. By periodically administering assessments to evaluate clients' symptoms (e.g. depression and/or anxiety symptom inventories, etc.), we can track whether clients are making progress toward their identified goals.  

If at any point clients feel that they are not benefiting from our work together, we can help support them in transitioning care to another provider who may be a better fit for their needs. At the end of the day, we believe finding a therapist who is the right fit will result in the best possible outcomes for our clients.