Frequently Asked Questions
DO YOU ACCEPT INSURANCE?
HOW DO I KNOW IF I HAVE OUT-OF-NETWORK INSURANCE COVERAGE?
Our psychotherapists accept Georgetown Student Health Insurance.
Other than that, we are private pay providers, and our services are considered "out-of-network". That means if your insurance plan provides out-of-network coverage, you may be able to receive reimbursement for our services.
For those who do have out of network insurance benefits, we are able to submit claims for reimbursement on your behalf once full payment has been collected.
Here's a great step-by-step guide for determining out-of-network coverage
We recommend that all clients call the customer service number located on the back of their insurance card ask the following questions:
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"Does my insurance plan have an out-of-network benefit for mental health services?" (CPT Codes: 90791- Intake appointment; 90834- 45 minute therapy session; 90837- 60 minute therapy session)
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What is my out-of-network deductible for outpatient mental health services?
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Is pre-approval required before starting treatment?
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Is there a limit on the number of sessions covered per year?
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After meeting my deductible, what is the coverage amount per session with an out-of-network provider for ________ [requested service code]?" e.g. "CPT code 90834"?
WHAT IF I CAN'T AFFORD YOUR FULL FEE?
We are committed to making our services more accessible in a variety of ways including:
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Offering reduced rate fees to clients who would otherwise not be able to afford therapy--particularly those clients with marginalized identities.
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Offering pro bono services through Project Heal.
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Assisting clients in negotiating single case agreements.
Currently all of our reduced fee slots are full. If you are in need of a low fee or free services, you may check if you are a candidate for assistance through Project Heal or Pro Bono Counseling Project
When calling your insurance, you may need the following information to determine coverage/ reimbursement for our services:
1) Your Provider's Name and NPI
(can be found on their profile)
2) Practice Address, Group NPI, & Tax ID
(listed on the footer of this page)
3) CPT Codes
Therapy services:
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90791 (initial intake evaluation)
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90837 (60 min therapy session)
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90834 (45 min therapy session)
Nutrition services:
97802 & 97803 (medical nutrition therapy)
TELL ME ABOUT YOUR ONGOING CLINICAL TRAINING
We are self-proclaimed nerds, and we're constantly engaging in new clinical trainings because we love learning. Here are a few examples of the continuing education trainings our providers have participated in recently:
-Couple and Family Therapy Training through Role-Play (Jonah Green & Associates, 2022-2023)
-Ethical Right Relationship in Psychedelic Therapy (Psychedelic Support, 2022)
-No Wait, That's Grief Virtual Symposium (Eating Recovery Center, 2022)
-Adverse Childhood Experiences and Substance Use Disorders: Understanding the Relationship Between ACES &
SUD and Establishing a Treatment Approach (Caron, 2022)
WHAT ARE YOUR VALUES AS AN ORGANIZATION?
Social justice is at the heart of our values, which is why we reserve reduced fee/ pro-bono slots to make therapy more accessible for clients with multiple marginalized identities, who experience more barriers to treatment. We pledge to continue our education around how to best support historically marginalized individuals, with emphasis on identifying our own privilege and biases related to race, sexuality, gender, age, body shape or size, income, ability and more.
Another important value is authenticity. We recognize that in order to create a safe space for clients to embrace their authentic selves, we as clinicians must be willing to show up authentically. We believe therapists can maintain a professional atmosphere while also showing their real, human personalities-- flaws and all.
HOW CAN I GET MY NEEDS MET ONCE I BEGIN THERAPY?
We believe in the importance of collaborative care. Throughout the course of treatment, we periodically check in with clients to solicit feedback about how they think the process is going. We are always open to feedback about how to best meet your needs, and can modify your treatment plan accordingly.
We also use data to help determine whether the therapy we are providing is actually helping. By periodically administering assessments to evaluate clients' symptoms (e.g. depression and/or anxiety symptom inventories, etc.), we can track whether clients are making progress toward their identified goals.